Terms & conditions

Our goods are priced  and invoiced in GBP Sterling.   We are registered for VAT with the number GB 213 2349 04

Exports
We are used to supplying customers overseas, but special consideration of Carriage and Tax are required.
As a very approximate guide, £1, One GBP, is about  €1.5, but this rate changes.  Some pages provide a mechanism to estimate what you will be charged, should you normally use € This facility is provided as a guide only; we always invoice you in GBP Sterling.

Within the EC area we must either charge VAT at 17.5%, or know the buyer’s Tax number. In our online shop, we charge tax. If you have an EC tax number please email us, saying what you want, and giving us your address and tax number.

The prices shown include postage within Europe (unless otherwise indicated) but please enquire about carriage beyond Europe, or if you require a courier service.  Prices assume payment through PayPal where most Credit Cards are accepted.

We value our reputation as a responsible company and we never make a charge for things we do not sell you; we have a history of NOT having disputes with our customers. 

Visiting us

You are very welcome to vist our premises, but we do ask that you make an appointment beforehand, to avoid disappointment, as this is not a shop. See http://www.aleph1.co.uk/contact

Purchase Orders

UK institutions can issue Purchase Orders, for payment 30 days from Invoice date.  Post or fax your Order, on your standard Order Form.

Businesses who wish to order on other terms are welcome to ask for a firm quotation to suit their needs.  Our preferred method of payment is by Bank Transfer, and should be made directly to HSBC Bank plc, City Office, PO Box 85, Cambridge. Please apply to us for details of our Bank Account and ensure that (our) receiving Bank Charges are paid by you, and advise us if you make a payment this way.

Privacy

We, like all British companies handling data on computers, are registered under the Data Protection Act, which requires us (amongst many other things) to describe to the authorities what use we shall make of the data we keep, and have them record and accept that use, and permits you access to the data about you (for a reasonable fee). In practice when we write an Invoice we do it on a computer and we keep the invoice details for a few months (and our paper copy much longer).

We DO NOT EVER pass this information on, or sell it, to any other company. We never have done so and we expect never to do so in the future. Details of your transaction with us remain private to us and you can expect them to be seen only by our staff and possibly by our professional Auditors. We suffer enough from junk mail and junk email to wish not to inflict any of it on anyone else!

We do not promise not to tell you if we have a new product we think you might be interested in. We very rarely do this, but as our product range develops and changes for the better we might at some future time want to tell you about what was both new and likely to be relevant to you. If you tell us not to send you any mail about new developments then we will not do so.

We do also run Email lists for some types of product, but you only receive emails if you ask to do so. Where such a list exists you will find details on the page about that product.

Guarantee of goods

Our policy has always been to provide all the information a buyer needs to make an informed choice among our products. If you have questions to which you do not see answers we are happy to try to answer those specific questions, if you make clear to what product they relate.

For this reason our Guarantee is as follows:- Our hardware products and instruments are guaranteed against defects in materials or workmanship for a period of twelve months from date of purchase. Our software products and Balloon hardware are offered only on an "as is" basis without any warranty as to their suitability for any particular purpose. This may seem unfair, but it follows from the terms of the GNU Public Licence and the Licence for the hardware designs. For more detail click here. In practice we stand behind our products, and exchange them if they prove faulty.

In all cases the company shall not be liable for any losses, damage, costs, expenses including (without limitation) any loss of profits, any loss or damage to property and any indirect or consequential loss howsoever caused including any liability to third parties. This Guarantee does not alter your statutory rights, which are described in more detail, for private buyers (not businesses) within the EU here.

Title to goods (that is, ownership) passes to the buyer only when we have received full payment for the goods.